EduLink – Data Deletion Instructions

EduLink is committed to protecting user privacy and respecting the rights of schools, parents, guardians, and students. These Data Deletion Instructions explain how users can request the deletion of personal data from the EduLink platform.

Data deletion requests may be submitted by:

• A parent or legal guardian (for student data)
   
• A student (where permitted by school policy and law)
   
• A school administrator (for school-managed accounts)
   
• An individual user (for their own personal account)
   

⚠️ Note: Some data may be managed or owned by the school. In such cases, deletion may require school approval.
 

Upon request, EduLink may delete:

• Personal profile information (name, contact details, profile photo)
   
• Login credentials and account identifiers
   
• Communication records (messages, notifications, logs)
   
• Non-mandatory uploaded documents or attachments
   

Certain data cannot be immediately deleted due to legal, academic, or administrative requirements, including:

• Academic records (results, report cards, attendance)
   
• Financial or billing records
   
• Disciplinary or compliance records
   
• Data required by education regulations or school policy
   

Such data will be securely retained for the legally required period and then permanently deleted.

1. Contact your school administration.
    
2. Submit a written request for data deletion.
    
3. The school will authorise and forward the request to EduLink.
    

Send an email with the subject line “Data Deletion Request” to:

📧 eric.kausu@jnetechno.com

Include the following details:

• Full name of the requester
   
• Relationship to the student (if applicable)
   
• School name
   
• Registered email or phone number
   
• Description of the data to be deleted
   

To protect users:

• EduLink may request identity verification before processing deletion.
   
• Requests without sufficient verification may be delayed or declined.
   

• Data deletion requests are typically processed within 14–30 working days.
   
• Complex requests involving schools or legal obligations may take longer.
   
• Users will be notified once the request is completed or if additional information is required.
   

Once data is deleted:

• The account may no longer be accessible
   
• Academic history or services linked to the account may be lost
   
• Deleted data cannot be recovered
   

If EduLink integrates with third-party services (e.g. messaging, payments, cloud storage):

• We will instruct relevant partners to delete applicable data where possible
   
• EduLink is not responsible for independent data retention policies of third parties
   

EduLink applies additional safeguards for student data:

• Student data is processed only under school or parental authority
   
• Parents or guardians may request review or deletion of student data at any time, subject to school policy and law